FAQs
Can I use this on my natural hair?
Yes! All our products can be used on all hair types
Our products have been tried and tested on ALL hair types.
How long does shipping take?
Please allow a processing time of 1-3 days, once the product has been shipped out to you. Please allow a further 1-3 days for it to be delivered to you. Please note that we are not liable for any delay caused by the shipping company
Do you sell hair?
As of right now, we do not - we will very soon, subscribe to our mailing list to be the first to know.
If you need recommendations, please email us at info@brancohair.com
Where can I get my hair done?
We provide a limited service - please see our booking page here.
Can I get a refund/exchange?
All sales are FINAL therefore we do not offer refunds or exchanges, however, if you have an issue with your order please contact us immediately and we will do our best to resolve the issue.
Can I wash my melt band?
Yes! We recommend washing the melt band by hand. Soak in lukewarm water with soap and gently clean the band for best results.